System Errors
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      3. System Errors

      Sage 300 Troubleshooting

      Below you will find a correlated list of all system errors, the corresponding error it causes in Lumino, and the corrective actions needed to remedy the issue.

      Source System Destination System Error Internal Message Corrective Action
      Counterpart  Error while trying to POST the SO. SO number: XXXXXXXX. Status code: 409; Content: { "error": { "code": "General", "message": { "lang": "en-US", "value": "The address value was incomplete. The address value ShipTo was incomplete. You must provide either a valid postal code, line1 + city + region, or line1 + postal code." } } }    Sage 300 requires the ShipTo address. The Shipping address in the ShipTo field in Counterpart is incomplete or not valid (You must provide either a valid postal code, line1 + city + region, or line1 + postal code.")
      Counterpart Error while trying to POST the SO. SO number: XXXXXXX. Invoice number: XXXXXXX Status code: 409; Content: { "error": { "code": "FieldInvalid", "message": { "lang": "en-US", "value": "Item number XXXXXXXXX does not exist. Quantity on backorder has been increased." } } }   Credits, discounts, and fees must exist in Sage 300 as Items. The Item number  does not exist in Sage 300 and must be added or apply one that already exists in Sage 300. 
      Counterpart Error while trying to POST the SO. SO number: XXXXXXX. Invoice number: XXXXXXX Status code: 409; Content: { "error": { "code": "FieldInvalid", "message": { "lang": "en-US", "value": "Cannot determine the fiscal period for Order Date.\nEnter a date that is in the company's fiscal calendar or use the Fiscal Calendar window in Common Services to add the year you need." } } }    
      Counterpart Error while trying to POST the invoices. Status code: 409; Content: { "error": { "code": "FieldInvalid", "message": { "lang": "en-US", "value": "Document number 'XXXXXXX' for vendor XXXXXXX already exists.\n\nIf you want to add this invoice, add characters to the document number to make it unique." } } }   An invoice with that document number already exists for that vendor in Sage 300. You need to make a unique number in order to pass the record to Sage 300.
      FreightPOP  Shipping/tracking number is not transfer back to Sage from FreightPOP  None  Ensure that screen is not open in Sage (if the screen is open, the system cannot be updated.